Helpful Customer Information

Visit our Drought Information Page for updates on the current drought status and water restriction action level, and our Water Conservation Page to learn more about how to conserve water throughout the year.

Manganese Advisory

Two of the town's six water sources exceed the recommended level of Manganese (Mn), a naturally occurring nutrient. Use of these two sources has been restricted to minimize customer exposure. New customers are urged to learn more by reading the related documents or by contacting our office at (978) 356-6635.

Manganese Advisory Documents

  1. Ipswich Manganese Action Plan June 4 2015 Complete
  2. FINAL AECOM Manganese Report
  3. Ipswich Manganese Advisory (PDF)
  4. Ipswich Water Department Manganese Discussion (PDF)

Browns Well Restoration Documents

  1. Browns Well Restoration Options AECOM Oct 2020

Cross-Connection Advisory

Cross-connections that contaminate drinking water distribution lines are a major concern. Outside water taps and garden hoses tend to be the most common sources of cross-connection contamination at home. For example, a garden hose creates a hazard when submerged in a swimming pool or when attached to a chemical sprayer for weed killing. Fertilizers, cesspools, or garden chemicals may contaminate garden hoses that are left lying on the ground. For more information, review the related documents or contact our office at (978) 356-6635.

Cross-Connection Advisory Documents

  1. Backflow...What to know.
  2. Ipswich Cross-Connection Advisory
  3. Residential Cross Connection Guide
  4. EPA Cross-Connection Control Manual (2003)

Visit our PFAS Page

Per- and polyfluoroalkyl substances (known collectively as PFAS) are a group of man-made chemicals used since the 1940s to manufacture stain-resistant, water-resistant, and non-stick products. PFAS stay in the environment for a long time and do not break down easily. There is evidence that exposure to PFAS at certain levels can lead to adverse human health effects. While consumer products and food are the largest source of exposure to these chemicals for most people, drinking water can be an additional source in communities where PFAS have contaminated water supplies. PFAS in drinking water is typically localized and associated with a specific facility.


PFAS Related Documents

  1. MassDEP PFAS in Drinking Water Fact Sheet
  2. MassDPH PFAS in Drinking Water Fact Sheet
  3. EPA PFAS Action Plan Summary
  4. EPA PFAS Action Plan (2019)

Water Quality Reports

  1. Annual Water Quality Report 2022
  2. Annual Water Quality Report 2021
  3. Annual Water Quality Report 2020
  4. Annual Water Quality Report 2019
  5. Annual Water Quality Report 2018
  6. Annual Water Quality Report 2017
  7. Annual Water Quality Report 2016

Lead and Copper Testing Reports

  1. Lead & Copper Sampling Compliance Report 2022
  2. Lead & Copper Sampling Compliance Report 2021
  3. Lead & Copper Sampling Compliance Report 2020
  4. Lead & Copper Sampling Compliance Report 2019
  5. Lead & Copper Sampling Compliance Report 2018
  6. Lead & Copper Sampling Compliance Report 2017
  7. Lead & Copper Sampling Reduction Letter 12-9-16
  8. Lead & Copper Sampling Compliance Report September 2016
  9. Lead & Copper Sampling Compliance Report March 2016


Miscellaneous Information

  1. Resident's Guide to Water Main Flushing
  2. Medication Disposal at Police Station (PDF)
  1. Meter Leak Overview (PDF)
  2. Open Space Protection Letter (PDF)