- Helpful Customer Information
Helpful Customer Information
Visit our Drought Information Page for updates on the current drought status and water restriction action level, and our Water Conservation Page to learn more about how to conserve water throughout the year.
Two of the town's six water sources exceed the recommended level of Manganese (Mn), a naturally occurring nutrient. Use of these two sources has been restricted to minimize customer exposure. New customers are urged to learn more by reading the related documents or by contacting our office at (978) 356-6635.
Manganese Advisory Documents
Browns Well Restoration Documents
Cross-connections that contaminate drinking water distribution lines are a major concern. Outside water taps and garden hoses tend to be the most common sources of cross-connection contamination at home. For example, a garden hose creates a hazard when submerged in a swimming pool or when attached to a chemical sprayer for weed killing. Fertilizers, cesspools, or garden chemicals may contaminate garden hoses that are left lying on the ground. For more information, review the related documents or contact our office at (978) 356-6635.
Cross-Connection Advisory Documents
PFAS in Drinking Water
Per- and polyfluoroalkyl substances (known collectively as PFAS) are a group of man-made chemicals used since the 1940s to manufacture stain-resistant, water-resistant, and non-stick products. PFAS stay in the environment for a long time and do not break down easily. There is evidence that exposure to PFAS at certain levels can lead to adverse human health effects. While consumer products and food are the largest source of exposure to these chemicals for most people, drinking water can be an additional source in communities where PFAS have contaminated water supplies. PFAS in drinking water is typically localized and associated with a specific facility.
The Ipswich Water Department completed sampling of six PFAS chemicals in 2013-2014 as required under the Third Unregulated Contaminant Monitoring Rule (UCMR 3). PFAS were not detected in any of our surface water or groundwater sources. Refer to the related documents for more information on PFAS in drinking water, or contact our office at (978) 356-6635.