Emergency Response

The management of a water supply utility is a complex operation, which requires careful planning of procedures not only for daily activities, but also for maintaining quantity and quality of water during adverse conditions (emergencies). All public water supply functions are directed toward guaranteeing an uninterrupted supply of quality water to consumers. As such, an Emergency Response Plan (ERP) is a vital component for an effective and safe water supply operation. 

The Water Department has an up to date ERP on file with MassDEP and EPA.  

Additionally, the Water Department is a member of the Massachusetts Water/Wastewater Agency Response Network (MAWARN). This is a state-wide Mutual Aid Program to support and promote emergency planning, preparedness, disaster response and mutual assistance among water and wastewater utilities during emergencies.